Terms + Conditions
By purchasing a piece of keepsake jewellery from us, you understand the following:
Payment must be received in full before we start crafting your item.
Please choose carefully when deciding on colours/fleck/inclusions for your piece. We do not refund/replace if you simply change your mind.
Placement of your inclusions, such as hair/ashes/cord may not be exactly where you had envisioned. Resin allows for the inclusions to settle, and therefore we cannot guarantee where they will end up in your piece.
No two items will ever be the same as these are hand made items. We can try to make something similar to one of our examples, however they will never be identical.
If you receive your piece and are not satisfied with it, please make contact within 7 days of receiving it to advise of the issues. If there is a manufacturing fault with the piece we will need to have it retuned to us within 14 days for us to remake the item for you.
We will not be held responsible for any inclusions/items lost in the post. Please ensure you send your inclusions to us in the TRACKED courier bag and the correct address is given your order form.
Your item will be returned to you TRACKED and this information will be given to you at the time of sending.
Small imperfections such a air bubbles may occur in your piece. Please remember these are HAND MADE, not machine made, therefore sometimes tiny imperfections can occur.
All sales are final and no refunds will be given.
UPDATED: April 2021